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Job Posting: Homeowner Services Manager

October 6, 2021

Habitat for Humanity Williamson-Maury (HFHWM) is a non-profit, 501(c)3 organization and ecumenical Christian ministry that partners with local families in need and donors to build stable, safe, energy-efficient craftsman style homes and sell them with an affordable mortgage. The Homeowner Services Manager is responsible for assisting with the successful transition to homeownership for HFHWM homebuyers. The Homeowner Services Manager will assist with key aspects of the homeownership program, including homeowner selection and support, homebuyer education, and mortgage origination.

Homeowner Services:

· Recruitment: Develop, coordinate, and oversee the recruitment process for HFHWM’s homeownership program, seeking to ensure the candidate pool is inclusive of all populations, demographics, and communities we serve. Build relationships with community, faith-based and social organizations for referrals and resources.

· Screening: Screen potential applicants for Habitat’s homeownership program. Interpret and explain information to potential applicants such as eligibility requirements, timeline, and application process. Review application and income using mortgage-underwriting guidelines to determine program eligibility including income, assets, debts, expenses, credit reports, and other financial information. Interview future homeowners and certify their continued eligibility for the program. Recruit Homeowner Selection Committee members and ensure their compliance with housing and lending laws, as well as affiliate and HFHI policies regarding Homeowner selection.

· Communication: Notify applicants of application status (declined or acceptance) within required timeframes. Meet with candidates to review credit reports and advise denied applicants of steps to strengthen their chances of program acceptance and/or providing other community housing options.

· Stewardship: Steward families through the Habitat Homeownership Program (sweat equity requirements, opportunities, and tracking; regularly scheduled face-to-face meetings with credit checks; “willingness to partner” opportunities like Habitat’s events, conferences, dedications, etc.)

· Education: Develop, coordinate and teach curriculum for post-ownership, capitalizing on community partnerships. Recruit, train, and manage budget coaches.

· Closing: Ensure families are fully prepared for closing (home appraisals, helping homeowners select insurance, etc.) Coordinate punch and walk-through appointments with critical repair manager for partner families prior to home’s closing.


· Develop relationships with other non-profit agencies and key constituencies with the goal of strengthening all HFHWM communities and building partnerships that support agency goal attainment.

· Work with HFHWM staff to address issues raised by homeowners with other departments including construction, finance, and communication. All discussions with homeowners /applicants must be documented in the files, and copies are to be provided to the homeowners/applicants.

· Ensure homeowner files and correspondence files are up-to-date, including documentation of all contact related to collections, construction problems, warranty issues, conflicts with neighbors, etc.

· Ensure applicant and homeowner demographic data are maintained within compliance/audit standards and that information is readily accessible to staff as needed for grants and reports. Conduct follow up surveys with each Habitat homeowner one year after closing on their home

· Responsible for all issues with homeowners post-closing. Facilitate Homeowner warranty and maintenance issues with the construction department.

· Other duties as assigned


· BA/BS Degree in related field and/or equivalent work experience.

· Commitment to Habitat’s mission and the ability to work with people of all races, faiths, and backgrounds, as well as, provide hope and encouragement for those in need.

· Proficiency in Microsoft Office Suite

· Ability to complete detailed calculations to determine financial eligibility for Habitat’s programs (e.g. debt to income ratios, housing ratios, as well as, the creation of spreadsheets and the ability to offer credit and budget counseling).

· Flexibility regarding work assignments and work hours.

· Strong computer literacy and public speaking experience a must.

· Knowledge of fair housing, ADA, ECOA, FCRA, TILA, and other applicable federal, state, and local laws and regulations.

· Proficiency in Spanish is an asset but not required.

Job Type: Full-time

Wage: Based on experience

Please email your resume and cover letter to HFHWM HR Manager Leigh Oliver. No calls please.

Generous and flexible PTO, medical, dental, vision and retirement.

Habitat for Humanity Williamson-Maury is an Equal Opportunity Employer.

Featured Partners

Habitat for Humanity’s vision is a world where everyone has a decent place to live. The support of our generous partners helps make our vision a reality and has a huge impact in the lives of families.

GuideStar Platinum Seal of Transparency Goodall Homes Community Foundation of Middle TN Thrivent Financial GivingMatters.com