Join Our Team

January 5, 2024

We are looking for a dedicated Homeowner Services & Office Coordinator to join our team!

The Homeowner Services & Office Coordinator is responsible for assisting with the successful transition to homeownership for HFHWM homebuyers and the day-to-day office operations of HFHWM. The primary responsibilities are to assist with coordinating, organizing, and tracking homeowner information, electronically or manually, as well as be responsible for office management responsibilities. They will also assist in committee support, community outreach, stewardship, and inter-department communication. This position reports to the Homeowner Services Manager.

Responsibilities:

• Reporting and Tracking: Assist the department by coordinating and tracking the department timeline (selection through post-closing) through reports and file management. Maintain master homeowner list. Collecting demographic information and delivering information to all departments as needed.
• Homeowner Services Processing: Basic screening of applicants for HFHWM Homeownership Program. Order applicant background checks. Assist Homeowner Services Manager in tracking and collecting partner family documentation while in the program, as well as file management from selection through post-closing. Assist the Homeowner Services Manager in coordinating the closing punch list and ordering pre-closing documents.
• Education: Work with the Homeowner Services Manager to help coordinate and track education to homeowners and committee members.
• Committee Support: Assist the Homeowner Services Manager with coordinating and preparation of meetings with the HOS selection committee to present families for selection into the program. Complete home visits with the support of the selection committee. Order annual committee member background checks.
• Servicing/Post Closing: Maintain applicant and homeowner files within proper compliance/audit standards. Assist Homeowner Services Manager and VP of Finance with communication of post-closing payment schedules and mortgage deed releases. Delinquency management (30 and 60-day letters) including foreclosures and bankruptcy, reporting to appropriate parties.
• Office Management: Oversight of building, office machinery, and vehicles, including repairs, cleaning, recycling, registrations, and vendors. Welcome guests and callers with a cheerful disposition. Screen phone calls for all departments and direct them as needed. Provide in-depth information about Homeowner Services and Critical Repair departments. Keep inventory and organize office materials. Take notes at meetings, including the weekly staff meeting, and prepare next week’s agenda with action items. Handle incoming and outgoing mail, distributing as needed. Proactively procure and circulate cards for office staff or other birthdays, condolences, etc. Order birthday treats/office meals as needed. Assist CEO and President with Board management tasks (annual recertifications, board list/website, trainings, etc.).
• Community Outreach and Stewardship: Work with the Homeowner Services Manager to develop relationships with other non-profit agencies and key constituencies with the goal of strengthening all HFHWM communities to build partnerships. Assist the Homeowner Services Manager in maintaining stewardship between partner families and sponsors, volunteers, community members, etc.
• Compliance Training: Complete all training for federal, state, and HFHI requirements as assigned.
• Other duties as assigned.

Qualifications:

• BA/BS Degree in a related field and/or 1-2 years equivalent work experience.
• Commitment to Habitat’s mission and the ability to work with people of all races, faiths, and backgrounds, as well as provide hope and encouragement for those in need.
• Highly proficient in Microsoft Office Suite.
• Great communication and problem-solving skills are required.
• Solid interpersonal skills: professional and welcoming demeanor with demonstrated ability to maintain discretion in dealing with highly confidential information.
• Demonstrated planning and organizational skills, including the ability to anticipate tasks, set priorities meet deadlines, and function smoothly under strict deadlines and shifting priorities with excellent attention to detail.
• Ability to complete detailed calculations to determine financial eligibility for Habitat’s programs (e.g. debt to income ratios, housing ratios, etc.).
• Flexibility regarding work assignments and work hours.
• Knowledge of fair housing, ADA, ECOA, FCRA, TILA, and other applicable federal, state, and local laws and regulations is a plus, but training can also be provided.
• Proficiency in Spanish is an asset but not required.

Hours/Working Conditions:

• Full-time (40 hours/week) – Monday – Friday. Some nights and weekend work are required. Hours may vary during busy seasons (applications, home closings, etc.)
• Office conditions with occasional build site and other environments

Benefits:

Medical, dental, and vision insurance will become effective following 30 days of employment. We also offer a 403(b)-retirement plan with an employer match available after one year of work and three weeks of paid time off.

EEO Statement:

Habitat for Humanity Williamson-Maury is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.