Join Our Team
We are looking for a dedicated Homeowner Services & Office Coordinator to join our team!
The Homeowner Services & Office Coordinator is responsible for assisting with the successful transition to homeownership for HFHWM homebuyers and the day-to-day office operations of HFHWM. The primary responsibilities are to assist with coordinating, organizing, and tracking homeowner information, electronically or manually, as well as be responsible for office management responsibilities. They will also assist in committee support, community outreach, stewardship, and inter-department communication. This position reports to the Homeowner Services Manager.
- Reporting and Tracking: Assist the department by coordinating and tracking the department timeline (selection through post-closing) through reports and file management. Maintain master homeowner list. Collecting demographic information and delivering information to all departments as needed.
- Homeowner Services Processing: Basic screening of applicants for HFHWM Homeownership Program. Order applicant background checks. Assist Homeowner Services Manager in tracking and collecting partner family documentation while in the program, as well as file management from selection through post-closing. Assist the Homeowner Services Manager in coordinating the closing punch list and ordering pre-closing documents.
- Education: Work with the Homeowner Services Manager to help coordinate and track education to homeowners and committee members.
- Committee Support: Assist the Homeowner Services Manager with coordinating and preparation of meetings with the HOS selection committee to present families for selection into the program. Complete home visits with the support of the selection committee. Order annual committee member background checks.
- Servicing/Post Closing: Maintain applicant and homeowner files within proper compliance/audit standards. Assist Homeowner Services Manager and VP of Finance with communication of post-closing payment schedules and mortgage deed releases. Delinquency management (30 and 60-day letters) including foreclosures and bankruptcy, reporting to appropriate parties.
- Office Management: Oversight of building, office machinery, and vehicles, including repairs, cleaning, recycling, registrations, and vendors. Welcome guests and callers with a cheerful disposition. Screen phone calls for all departments and direct them as needed. Provide in-depth information about Homeowner Services and Critical Repair departments. Keep inventory and organize office materials. Take notes at meetings, including the weekly staff meeting, and prepare next week’s agenda with action items. Handle incoming and outgoing mail, distributing as needed. Proactively procure and circulate cards for office staff or other birthdays, condolences, etc. Order birthday treats/office meals as needed. Assist CEO and President with Board management tasks (annual recertifications, board list/website, trainings, etc.).
- Community Outreach and Stewardship: Work with the Homeowner Services Manager to develop relationships with other non-profit agencies and key constituencies with the goal of strengthening all HFHWM communities to build partnerships. Assist the Homeowner Services Manager in maintaining stewardship between partner families and sponsors, volunteers, community members, etc.
- Compliance Training: Complete all training for federal, state, and HFHI requirements as assigned.
- Other duties as assigned.
- BA/BS Degree in a related field and/or 1-2 years equivalent work experience.
- Commitment to Habitat’s mission and the ability to work with people of all races, faiths, and backgrounds, as well as provide hope and encouragement for those in need.
- Highly proficient in Microsoft Office Suite.
- Great communication and problem-solving skills are required.
- Solid interpersonal skills: professional and welcoming demeanor with demonstrated ability to maintain discretion in dealing with highly confidential information.
- Demonstrated planning and organizational skills, including the ability to anticipate tasks, set priorities meet deadlines, and function smoothly under strict deadlines and shifting priorities with excellent attention to detail.
- Ability to complete detailed calculations to determine financial eligibility for Habitat’s programs (e.g. debt to income ratios, housing ratios, etc.).
- Flexibility regarding work assignments and work hours.
- Knowledge of fair housing, ADA, ECOA, FCRA, TILA, and other applicable federal, state, and local laws and regulations is a plus, but training can also be provided.
- Proficiency in Spanish is an asset but not required.
- Full-time (40 hours/week) – Monday – Friday. Some nights and weekend work are required. Hours may vary during busy seasons (applications, home closings, etc.)
- Office conditions with occasional build site and other environments
Medical, dental, and vision insurance will become effective following 30 days of employment. We also offer a 403(b)-retirement plan with an employer match available after one year of work and three weeks of paid time off.
Habitat for Humanity Williamson-Maury is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.
As a single mother of four, finding a pathway to secure, affordable homeownership is a sigh of relief for Ebonee Hill.
The family currently lives in an overpriced, overcrowded apartment in the area. Ebonee’s children, Khiyah (17), Kayden (16), Jhayce (10), and Khayson (7) are forced to share two cramped bedrooms with one of the beds positioned in a closet in order to free up space.
Williamson County’s high rental market alone makes it challenging for Ms. Hill to make ends meet, but her budget is spread thin in order to pay for her daughter’s medical expenses, who is legally blind in one eye. In addition to having more room to grow, both financially and in their home, the Hill family will have a safe space that accommodates their unique needs.
Ebonee Hill has called Franklin, TN “home” all of her life. She attended Franklin High School before becoming a certified phlebotomist at a local technical college. Today, she is the Operations Assistant at Prime Health Services and coaches her son’s soccer team.
She has remained a loyal community member and neighbor, donating to several local charities every year when her finances permit. “Even though I don’t have much, I always find a way to give,” she shares.
Ms. Hill feels blessed to improve her family’s situation and is looking forward to feeling financially secure and independent.
“It’s a beautiful program and it’s more than buying a house– it’s giving opportunities to have a home and build a future with the help of a community,” Ebonee remarks.
The Hill family will move into their home this fall. Congratulations, Ebonee!
Habitat for Humanity Williamson-Maury is excited to welcome Keona and her son, Jaxston (3), into the Homeownership Program!
Keona was born and raised in Columbia, TN by her single mother in a multi-generational home. Throughout her middle and high school years, she was surrounded by her grandmother, cousins, and other family members in their home. Family is one of the most important things to Keona, but supporting family did not come without struggle. She never had her own room, and her mother had to take on multiple jobs, which made it hard for them to spend quality time together.
Keona is determined to give Jaxston a stable, safe, and permanent home. She said, “As a single mother of a young son, not only am I doing this for me, but I’m also doing it for him.”
For the past 6 years, Keona has been employed by Ryder Logistics as a team lead. In her free time, she is active with the youth program at White Springs Missionary Baptist Church. She loves to bake, try new recipes, and is looking forward to starting a garden at her future home.
Jaxston loves to play outside, especially in the water. You can find them at the pool most days during the summer. He’s also learning how to ride a bike! Keona describes him as a “sour patch kid” who always keeps her on her toes.
Starting a new chapter, Keona is excited for her future as a homeowner and for the memories she will create with Jaxston. This opportunity will give her the stability she needs to reach her career goals. She hopes to open a daycare one day and has been working hard on getting education certifications when she has the time.
She said, “Those who have helped me in this process are Heaven-sent. They are an example that God is here and still answering prayers. I pray that one day I can pay it forward.”
We are so happy for the Watkins Family!
Habitat for Humanity Williamson-Maury is happy to welcome Mary and her two grandchildren, Andre (15) and Laila (14), into the Homeownership Program.
A Franklin native, Mary has spent her whole life in the Williamson County area. She graduated from Franklin High School and attended Tennessee State University. Mary grew up as one of 13 children and had a close relationship with her parents. Her first job was working as a cook at the Brentwood Country Club under the leadership of her dad.
Mary is an involved member of Limestone Missionary Baptist Church where she served as a senior usher until having heart surgery in 2021. For the last 6 years, she has been employed by Somerby Senior Living. When asked about her job, she said, “I love working with my seniors because they are filled with wisdom and are so funny. I even sometimes go to work on days that I’m off because I miss them.”
Outside of work, Mary is busy cooking, baking, reading, and raising her two grandchildren. They love to play games and watch movies together. Laila is very involved with the theatre program at Centennial High School, and Andre dreams of joining the army one day.
After bouncing from house to house for many years, Mary is excited to build a forever home for her grandchildren. She said, “I’m blessed and grateful that I get to reset, restart, and refocus on life with a new beginning and owning a place I can call home.”
Mary would like to thank her sponsors for a new lease on life. It is a dream come true for the Head family. Gaining stability and permanence will change their lives.
Habitat for Humanity Williamson-Maury is happy to welcome D’Angelo, his wife, Tierra, and their children Gabriella (7), Arianna (5), Mar’riana (3), and Josiah (1) into the Homeownership Program.
D’Angelo is originally from Mobile, Alabama, but relocated to Columbia, TN in high school. He was raised in a close-knit family, always playing games with his younger brother and sister. Tierra grew up in Columbia, TN alongside her five siblings. She sadly lost her father at a young age, so her family had to frequently move throughout her childhood. For her, providing a stable, permanent space for their family to call home is truly a blessing.
D’ Angelo currently works at Magna Seating of Spring Hill as a utility floater and aspires to attend trade school for industrial maintenance and one day hopes to start his own business. His wife, Tierra, has her hands full as a stay-at-home mom for their four lively children.
In his spare time, D’Angelo enjoys fishing, hunting, working on cars, and spending time with his kids. His favorite activity, of course, is being a father. “We like being adventurous and doing things together as a family,” he states. Tierra loves to cook and is excited to prepare home-cooked meals in her own kitchen.
This home is a dream come true for the Bettis family. Although becoming homeowners has been a lifelong goal for the Bettis family, they were not able to qualify for traditional mortgage options. The family’s present living conditions are unsafe and overcrowded, resulting in their three daughters sharing a cramped bedroom.
Through the Habitat Homeownership Program, his children will finally have bedrooms of their own and the Bettis family will have a safe space where they will make lasting memories together.
Habitat for Humanity Williamson-Maury is happy to welcome De’Sheria McClain, her son, Jaiden (15), and her daughter, Kamiyah (8) to the Homeownership Program.
Born and raised in Columbia, TN, De’Sheria attended Columbia Central High School before earning her bachelor’s degree in Business Administration from Tennessee State University.
De’Sheria works as a program case manager for South Central Tennessee Workforce Alliance, a non-profit that specializes in reentry, workforce development, and literacy.
Through her role, she connects clients with the resources and community support they need to succeed. From rehab facilities or transitional housing to counseling, clothing, or education opportunities.
“My favorite part of my job is seeing when someone achieves one of their goals or gets the proper help they were needing. To see people, smile about getting their GED or graduating from rehab is always a great feeling,” she shares.
After renting apartments for the past eight years, the McClain family is excited to have a permanent place to call home. “Owning a home will provide a safe environment for my children, stability, and a place to always come back to.” she remarks.
De’Sheria is looking forward to hosting holidays, having more space for their pets, and spending quality time together as a family playing games and doing karaoke.
“I want to let you know how much I appreciate everyone giving me this opportunity for a new start for me and my family. The path to homeownership has been a goal of mine for quite a while and I am excited about what is to come next. I could not have done this without your help.”
Congratulations, McClain family!
Homeownership Program Guide
Habitat’s Homeownership Program offers low-to-moderate-income families the opportunity to purchase a home with an affordable mortgage.
The year-long program builds strength, stability, and self-reliance by providing education, budget coaching, and hands-on skills to become a successful homeowner.
Navigating HFHWM’s Homeownership Program
Eligibility & Expectations:
We approve applicants based on three criteria: the need for adequate housing, ability to pay, and willingness to partner.
Applicants must be U.S. citizens or permanent residents, meet background check requirements, and be residents and/or employees of Williamson, Maury, Hickman, Decatur, and Lawrence counties for at least 12 months prior to applying.
- Candidates must demonstrate the ability to afford the estimated monthly mortgage and household expenses.
- To be accepted into the program, individuals must be able to save up to 1% of the home purchase price for closing costs. This value is subject to change based on application season.
- Location and design of homes based on what Habitat currently has available.
- Our homes have three, four, or five bedrooms (depending on family size) and two full bathrooms. All homes have central heat and air conditioning; a refrigerator and range in the kitchen; carpeting and linoleum flooring; and a concrete, covered front porch.
We open our applications roughly twice a year, depending on construction schedules, and availability. To apply, you will complete our initial questionnaire to determine if you meet the basic requirements, including need, affordability, and willingness to partner. Review our income chart ahead of time to ensure you qualify.
- Questionnaire Screening
If the questionnaire is incomplete, we will reach out and ask for additional information before we proceed. Unfortunately, our program is unable to help every applicant every time. If your questionnaire is not a match, a denial letter will be sent. We also provide a list of additional housing resources that may fit your situation.
- Full Application
If your questionnaire fits our program, a full application will be sent to gather additional information, such as a credit report, income verification, personal assets, landlord verification, and a background check. You will have 10 days to complete and return the requested documents.
- Review Process
Habitat has up to 30 days to review and determine your eligibility. If the family is not eligible after processing the full application, a denial letter will be sent.
Upon approval of your full application, Habitat will schedule a pre-selection interview and two home visits.
Your application file will then be presented to the Homeowner Selection Committee and Board of Directors for a final vote.
After the vote, selected families will be notified of their official acceptance into the program!
Partner Spotlight: Jack McCann
Most might think of a Real Estate Closing Attorney as the person who simply prepares closing documents and conducts a real estate transaction. However, Jack McCann far exceeds the normal duties and expectations of a closing attorney.
McCann & Hubbard has handled many thousands of transactions and assisted thousands of clients since its founding on October 1, 2003. Jack joined our Board of Directors in 2005 and served until 2010. In 2009, Jack began conducting our real estate closings and has completed approximately 140 to date while providing these services at only 20% of his normal rates. This ultimately assists homeowners with out-of-pocket costs and our affiliate’s budget.
Becoming a first-time homebuyer is an undertaking Jack doesn’t take lightly. He is always engaged and attentive, making certain the family understands their financial commitment.
His services never stop at the closing table! Beyond this service, he provides constant guidance and direction, daily, in many areas, such as HOA issues, delinquency escalations, FREE preparation of Last Will and Testaments to our families, and title and legal issues as they arise, and so much more. Jack has never asked to be compensated for these additional tasks, therefore provides these services at ZERO cost to our affiliate.
It is obvious to our staff and our families that his heart truly believes and practices a shared vision in our community and this world.
Thank God for awesome humans like Jack McCann, who choose to pay it forward in the gift of knowledge and service, ultimately improving the lives of others.
Over The Edge Update
We are disappointed to announce that we will no longer be hosting Over The Edge this fall. Unfortunately, Vertis Green Hills no longer has the capacity to host our event and has stepped down as our building partner. Vertis Green Hills has been a champion of our event from day one, eager to take on this unique opportunity and help us make a difference. The decision to cancel this event was not taken lightly by Vertis or our affiliate and we look forward to finding new avenues of working together to build safe, stable, and affordable homes for our community.
Although this particular fundraiser is over, rest assured our Neighborhood Build is not!
We are going to power on with our plans to build 27 homes in Columbia for 27 families in need. All the funds that have been raised thus far were allocated to purchasing the building materials for these homes.
Thank you so much for stepping up to support our brave Housing Heros! Your support means the world to us and to those who registered to rappel. If you have any questions, please feel free to email our team at firstname.lastname@example.org.
The Causes & Complications of the Housing Crisis
In recent years, the world has witnessed a growing housing crisis that has left millions of people struggling to find stable and affordable homes.
This crisis, driven by a complex interplay of economic, social, and policy factors, has far-reaching consequences on individuals, families, and communities. Let’s dive into the roots of the housing crisis, its impact on society, and potential solutions to address this pressing issue.
Understanding the Housing Crisis
The housing crisis is not an isolated problem; it is a multifaceted issue with several key factors at play. Firstly, urbanization and population growth have concentrated people in cities, causing a surge in demand for housing in urban areas.
Simultaneously, stagnant wages and rising living costs have made it increasingly difficult for many to afford decent homes, leading to a sharp increase in homelessness and housing instability. We have found that many of the families that enter our program are forced to live a considerable distance from their workplace to find housing within their budget.
Secondly, speculative real estate practices and property investment have contributed to soaring property prices, often pricing out first-time homebuyers and exacerbating rental market difficulties. Additionally, gentrification and the conversion of affordable housing into luxury developments have further displaced vulnerable communities, increasing socio-economic disparities.
The Impact on Society
The consequences of the housing crisis ripple across various aspects of society. Families struggling to secure stable housing often face increased stress and financial strain, impacting mental and physical health, as well as their children’s education. Homelessness can lead to a cycle of poverty and disenfranchisement, while overcrowded living conditions diminish the quality of life.
The crisis also hampers economic growth. High housing costs force individuals to allocate more of their income to housing, leaving less for spending on goods and services, which ultimately affects consumer-driven economies. Moreover, a lack of affordable housing in major urban centers can hinder workforce mobility and talent attraction, further stalling economic development.
Addressing the housing crisis requires a comprehensive approach that involves governments, policymakers, and communities working in tandem. Here are some potential solutions:
- Affordable Housing Initiatives: Governments can actively invest in affordable housing projects, providing incentives to developers who commit to building affordable units.
- Rent Control and Tenant Protections: Implementing fair rent control policies and providing robust tenant protections can safeguard renters from arbitrary rent hikes and eviction threats, fostering stable living conditions.
- Zoning and Land Use Reform: Reevaluating zoning regulations can help unlock the potential for higher-density housing in urban areas, making better use of available land and reducing sprawl. It can also encourage mixed-use developments that promote vibrant communities.
- Homelessness Prevention Programs: Governments and nonprofits can implement targeted programs to prevent homelessness, offering support to individuals and families at risk of losing their homes.
- Promoting Alternative Housing Models: Exploring and supporting alternative housing models, such as co-housing, tiny homes, and community land trusts, can offer more affordable and sustainable living options.
The housing crisis is not an insurmountable problem, but it demands urgent and collaborative action from all sectors of society. By addressing the root causes of the crisis, fostering affordable housing initiatives, and implementing sensible policies, we can begin to unravel the tangled web of the housing market crisis. Only then can we hope to create a future where everyone has access to safe, stable, and affordable housing – a fundamental human right that is crucial for the well-being and prosperity of our communities.